Refund policy
All OODREY products are made to order. Because each product is manufactured specifically for each order, we do not accept returns, exchanges, or cancellations for reasons attributable to the customer.
Examples of Returns or Exchanges We Cannot Accept
- Incorrect size selection
- Differences in color or appearance from what was expected
- Errors made when entering order details
- Cancellations requested for personal reasons
- Products that have already been used
Defective, Damaged, or Incorrectly Shipped Products
If your product has a printing defect, damage, stains, or differs from what you ordered, please contact us within 7 days of delivery. Include your order number and photographs clearly showing the affected area.
If a quality issue is confirmed, we will provide either a replacement or a refund. In such cases, we will cover the return shipping and replacement shipping costs.
Refunds
If a refund is approved, it will be issued to the original payment method used for the order. The time required for the refund to appear may vary depending on your card issuer or payment service provider.
Please Note
Product colors may appear slightly different from the actual item depending on your monitor settings and the conditions under which the product photographs were taken. We cannot accept returns or exchanges due to minor color differences, differences in fit or perceived sizing, or other reasons attributable to the customer.